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brian parkes

Brian Parkes

General Manager Operations - Canon Business Services ANZ

With 30 years of experience in the operations industry, Brian has built a proven track record of leadership and efficiency. As General Manager of CBS Operations Oceania for 18 years, he led a 700-person team, developing and implementing strategies to boost productivity and operational efficiency. He also streamlined processes to reduce costs and enhance customer satisfaction. Known for a people-first approach, Brian placed a strong emphasis on mentoring new employees and ensuring a smooth onboarding experience.

Articles by Brian

BPO adopts AI to transform outsourcing services

Learn how AI integration is revolutionising BPO services, driving efficiency, accuracy, and value for modern businesses. Read more here.
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Artificial Intelligence
Business process automation